All riders must understand and acknowledge the conditions associated with participation in the riding school program as outlined in the Terms and Conditions below.

By entering the property at 144A Hibberts Lane, Freemans Reach, you agree to all terms and conditions set out below. Terms and Conditions may change from time to time and will be updated here.

  • Arrival Time: Arrive at least 20 to 30 minutes before the lesson.
  • Timely Arrival: Lesson starts on time. No exceptions for late arrivals.
  • End of Lesson: Lessons end promptly at the designated time.
  • Untacking and Grooming: Allocate extra time (20 to 30 minutes) to untack and groom horses after each lesson.
  • Safety: Safety is paramount in the barn and during riding.
  • Behavior Around Horses: No running, screaming, or ball games around horses and ponies.
  • Assigned Horses: Instructor assigns horses based on safety, student’s size, and competence. Rotating horses enhances riding skills.
  • Prepayment: Lessons must be prepaid before the start of each session.
  • The intended rider has no medical conditions that require doctor’s approval.

Students are required to wear appropriate attire:

  • boots or riding boots with a proper heel (no snickers are allowed), horse riding pants or similar, including an approved helmet to meet the latest standards.
  • A level 2 body protector is compulsory for all riders under 18 years old who wish to jump.
  • Riders can borrow helmets but it is highly recommended for safety to ride with your own and well fitted gear.
  • Hair must be pulled back into a pony tail and away from the face.
  • Jewellery, including ear rings and other piercings should not be worn.
  • Warm/wet weather clothing should be brought according to the season of the year.

We highly recommend you wear sunscreen in the warmer months and bring a drink bottle (Sunscreen is also available at the tack room).

We suggest all Students/children to be protected against the sun with SPF 30+ sunscreen when exposed to sunlight.

We ask that each family apply SPF 30+ sunscreen to their child prior to their arrival at Tic Toc Equestrian.

For the safety and welfare reasons, Tic Toc has a maximum weight limit of 90kgs.

Tic Toc Equestrian reserves the right to cancel an advance booking in the event that, when a rider arrives on the arranged day he/she is over the weight.

In such a case, a refund will not be given.

Children must be supervised at all times by a legally responsible person and remain quiet whilst lessons are in progress and not to run around the viewing area.

Parents must not leave their children unattended at any time during their stay at Tic Toc Equestrian.

Parents are welcome to stay and watch therefore you are requested not to talk to riders during the classes please, and not to enter the riding zone.

If parents need to answer/give a phone call, we appreciate that you move further from the riding zone not to disturb the lesson.

While watching, the instructor reserves the right to ask you to leave the riding zone if they feel the safety of the rider or horse/pony is in question.

We have many different warning signs all over the grounds, they are there for a reason, and you must obey them.

We reserve the right to ask you to leave the grounds at any time if we think you are a danger to yourself.

All animals are unpredictable; do not feed the horses and ponies unless pre-arranged with your instructor.

Do not enter any field, box or make contact with a horse or pony at any time, without prior authorisation from one of the instructors.

Parking is authorised only on designated area, car park on grass is strictly forbidden.

Maximum speed on the premises is 5 km/h.

We cannot be held responsible for any damage to your transportation while on the premises/grounds.

All vehicles are parked on the site are the owner’s risk.

We cannot be held responsible for damage, theft or loss of your personal property while it’s on the premises.

Every effort will be made by Tic Toc Equestrian to give customers an enjoyable and memorable experience.

Instructors reserve the right to refuse to teach a client for any reason.

Lessons and all other riding activities operate in all weather conditions. Only in the event of extreme conditions such as wind storm, torrential rain or extreme heat conditions may cause cancellation of lessons and other riding activities.

Tic Toc Equestrian reserves the right to deliver theory indoors in lieu of riding if it is deemed unsafe to ride.

In the unfortunate event Tic Toc Equestrian decides to cancel lessons, an alternative date will be offered.

If the decision comes from the NSW government, we will follow school closures and no refund or catch up will be offered.

The full term package:

  • 10 week program during the school term.
  • it guarantees your spot in your weekly lesson.
  • the full term package fee is due before the start of the term.

Make -up lesson policy:

  • if lessons are missed during the full term package, up to 2 make up lessons maximum can be organised during the same term upon availability.
  • make-up lessons cannot be carried into the next term, exchanged for holiday camps, private lessons or transfered to a different rider.
  • failure to give 48-hour notice when making a cancellation will result in a “No Show” and you will be charged the full amount of your lesson.
  • no refund will be given on the full term package.

Your lesson (Private lesson & casual lesson) time reserves the exclusive use of a school horse; cancellations for any reason must be made at least 48 hours prior to your lesson time.

    • Cancellations made within 48 hour of your scheduled lesson will forfeit the full amount paid.
    • Cancellations made with at least 48-hour notice may be rescheduled at no extra charge.
    • Cancellations made with 3 days notice and more, will encounter a $33 cancellation fee per booking if refund is required.
    • We currently accept a medical certificate (by a certified doctor practitioner)  to reschedule your lesson if you or your child become unwell; however, a 24-hour cancellation policy does apply.

If you do not cancel a lesson and do not show up for it, it will be considered a “No Show” and you will be charged the full amount of the lesson.

Failure to give 48-hour notice when making a cancellation will result in a “No Show” and you will be charged the full amount of your lesson.

If lessons are missed during the full term package, and qualify with our cancellation policy:

    • up to 2 make up lessons maximum can be organised during the same term, upon availability.
    • cannot be carried into the next term, exchanged for holiday camps, private lessons or transfer to a different rider.

Cancellations with 48 hours notice must be made via our booking platform or by email: enquiries@tictocequestrian.com.au.

Should a student not be coming, please let us know, so your horse is not waiting tacked up.

Considerable time goes into planning a birthday party with instructors and reserving ponies for riders:

  • Cancellations made within 7 days of your scheduled party will forfeit the full amount paid.
  • Cancellations made with at least 7 days notice but less than 14 days, will forfeit 40% of the amount paid.
  • Cancellations made with at least 14 days notice, will be fully refunded, however a cancellation fee of $85 will apply.

Any party cancelled by Tic Toc Equestrian due to extreme weather or other major reasons will be fully refunded. However, in the case of a cancellation, a fee of $85 will apply or you may choose to reschedule.

Extreme weather: Cyclone, Flooding, Fire.

Riding lessons will continue in all weather conditions, except during extreme weather situations.

If we decide that the conditions are not ideal, riding could be replaced with horse management lessons, providing riders with a comprehensive understanding of horse care, handling and theory lessons.

Please note that if you opt not to attend or participate, refunds will not be provided.

Considerable time goes into planning school holiday camps with instructors and reserving horses and ponies for riders.

    • Cancellations made within 3 days of your scheduled camp will forfeit the full amount paid.
    • Cancellations made with 7 days notice but less than 3 days, will encounter a $55 cancellation fee per booking.
    • Cancellations made with at least 7 days notice, will encounter a $33 cancellation fee per booking.

Any school holiday camps cancelled by Tic Toc Equestrian due to extreme weather will either be fully refunded or rescheduled at no additional cost.

Extreme weather: Cyclone, Flooding, Fire.

Cancellation must be done through our booking platform.

    • Validity

      • All gift certificates are valid for 3 years from the date of purchase, in accordance with NSW Fair Trading laws.

      • Gift certificates presented after the expiry date will not be accepted.

    • Redemption

      • Gift certificates may be redeemed towards riding lessons, programs, or services offered by Tic Toc Equestrian.

      • Bookings must be made in advance through our official booking platform.

      • Gift certificates cannot be redeemed for cash and are not exchangeable for money.

    • Partial Use

      • If the full value of the gift certificate is not used in one transaction, the remaining balance will be kept as a credit on the customer’s account and must be used before the expiry date.

    • Cancellations & Refunds

      • Gift certificates are non-refundable.

      • Bookings made with a gift certificate must comply with Tic Toc Equestrian’s standard cancellation policy.

    • Lost or Stolen Gift Certificates

      • Tic Toc Equestrian is not responsible for lost, stolen, or damaged gift certificates. Proof of purchase may be required for reissue at our discretion.

    • Special Promotions & Exemptions

      • Gift certificates issued for free (such as promotions, giveaways, or rewards programs) may carry different conditions and are not subject to the 3-year expiry period.

      • Any special conditions will be clearly stated at the time of issue.

Dogs are not allowed on the property

Privacy Policy

Tic Toc equestrian acknowledges and respects the privacy of its clients.

Any client information collected by Tic Toc Equestrian is stored safely and is not disclosed to any third parties.

Information collected including email addresses may be used to contact clients with updates in services and marketing correspondence.

Tic Toc Equestrian may also collect information to process your enrollment and assist us to provide the best possible level of care for yourself and/or your children.

The intended recipients of this information is Tic Toc Equestrian, it’s authorised educators and relevant government authorities.

You have the right to access and alter personal information concerning yourself or your child in accordance with the Privacy Act 1988 and the service’s Confidentiality Policy.

Photograph

I consent to having my photograph taken at Tic Toc Equestrian, and I agree that it can be used on Tic Toc Equestrian website, social media profile or any other media including printed material. If you do not wish to consent, please do it in writing to enquiries@tictocequestrian.com.au

By submitting a testimonial you allow us to use your entry for marketing purposes within the guidelines of our privacy policy. We will not share any personal details, including your last name or any contact details.